> ## Documentation Index
> Fetch the complete documentation index at: https://hashbot.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions and answers about Hashbot setup, billing, and troubleshooting.

## I have a paid subscription. How many servers can I use Hashbot on?

The number of servers depends on your plan:

| Plan                    | Server Limit     |
| ----------------------- | ---------------- |
| **Essential**           | Up to 3 servers  |
| **Advanced**            | Up to 3 servers  |
| **Lifetime**            | Up to 10 servers |
| **Custom / Enterprise** | Custom limit     |

If you need access for more servers, please [contact us](https://discord.gg/hashbot) and we’ll be happy to explore an upgrade or custom plan.

## How do I cancel my Hashbot subscription?

We're sorry to see you go. We'd appreciate the opportunity to learn how we can better serve you.

You can cancel your subscription at any time by following these steps:

1. Visit [https://hashbot.com](https://hashbot.com)
2. Click on **"Billing"** at the top of the page
3. Log in to your account
4. Choose the cancellation option under your active plan

> **Note:** Subscriptions are **non-refundable**. For more information, please review our [Terms of Service](https://hashbot.com/terms).

## Wick bot is banning DM Disabler as soon as I try to add it to my server. How can I fix this?

This issue occurs because **Wick treats new bots like DM Disabler with caution**. Fortunately, there’s a workaround:

1. Disable the joingate: `w!jg 1a ?off`
2. Invite the DM Disabler bot to your server
3. Re-enable the joingate: `w!jg 1a ?on`

After this, the bot should remain in your server without issues.

## I’ve added some keywords to my blocked list, but Hashbot is not banning bad actors!

If Hashbot isn’t acting as expected, check the following:

1. **Role position** — the Hashbot role must be **above** the roles of users it should moderate (Server Settings > Roles)
2. **Pause status** — make sure Hashbot isn’t paused (`/settings status`)
3. **Allowlist conflicts** — check that the user isn’t allowlisted or in a manager role
4. **Filter syntax** — verify your filter matches the name (`/name-filters test <name>`)
5. **Fuzzy Mode** — enable it if scammers are using Unicode variants (Premium)

Still need help? [Join our Support Discord](https://discord.gg/hashbot) and open a ticket — we’re happy to assist.

## What’s the difference between free and premium features?

Hashbot works out of the box with essential protection features at no cost:

**Free for all servers:**

* Up to 3 phrase filters + 1 regex filter
* Spam detection (auto-kick Discord-flagged spammers)
* Anti-Raid lockdown
* Verification (CAPTCHA gate)
* Auto Prune
* Anti-Everyone protection
* Allowlist and manager roles
* Log channel

**Premium (subscription required):**

* Unlimited text filters
* PFP Protection (profile picture matching)
* Fuzzy Mode (Unicode/symbol variant detection)
* Malicious Link Detection
* Templates (pre-built filter collections)
* Auto-Pilot (automatic identity protection)
* Filter import/export

[View plans](https://hashbot.com/#pricing) to compare options.

## Can I use Hashbot on multiple servers?

Yes. The number of servers depends on your subscription plan — Essential and Advanced support up to 3 servers, Lifetime supports up to 10. Activate on each server individually using `/subscription activate` or the Dashboard settings page.

## Does Hashbot work alongside other moderation bots?

Yes. Hashbot is designed to complement existing moderation tools. To avoid conflicts:

* Add Hashbot to any **trusted bot** allowlists maintained by other bots (e.g., Wick, Beemo)
* Position the **Hashbot role above** other bot roles in your role hierarchy
* Avoid overlapping triggers (e.g., two bots both banning on join)

See [Hashbot Role & Other Bots](/hashbot-role-and-other-bots) for detailed guidance.

## How do I manage my subscription?

* **View status**: `/subscription info` or check the Dashboard settings page
* **Activate**: `/subscription activate email:you@example.com` or via the Dashboard
* **Manage billing**: Visit the [billing portal](https://hashbotgg.chargebeeportal.com) to update payment, change plans, or cancel
* **Cancel**: Log in at [hashbot.com](https://hashbot.com) and choose the cancellation option

<Info>
  Subscriptions are non-refundable. See our [Terms of Service](https://hashbot.com/terms) for details.
</Info>

## Hashbot isn’t responding to my commands

If Hashbot doesn’t respond to slash commands:

1. **Check permissions** — Hashbot needs "Use Application Commands" permission in the channel
2. **Verify the bot is online** — run `/ping` in any channel
3. **Check your role** — most management commands require a Manager role or Administrator permission
4. **Try the Dashboard** — [dashboard.hashbot.com](https://dashboard.hashbot.com) provides the same functionality without slash commands

If the bot appears offline, check our [Discord](https://discord.gg/hashbot) for any service announcements.